Nvidia on Melting RTX 4090 Cables: You're Plugging It In Wrong
NVIDIA has responded to a class action lawsuit over melting RTX 4090 GPU adapters. The Verge reports: Weeks after Nvidia announced that it was investigating reports that the power cables for its RTX 4090 graphics card were melting and burning, the company says it may know why: they just weren't plugged in all the way. In a post to its customer support forum on Friday, Nvidia says that it's still investigating the reports, but that its findings "suggest" an insecure connector has been a common issue. It also says that it's gotten around 50 reports of the issue. Nvidia's flagship card uses what's known as a 12VHPWR power connector, a new standard that isn't natively supported by most of the power supplies that people already have in their PCs. Because of that, it ships an adapter — or "power dongle," as Friday's post calls it — in the box. Users' initial reports blamed the adapter, with some saying that the melting cable had damaged their $1,599 GPU as well.... GamersNexus, an outlet that's respected in the PC-building community for its rigorous testing, basically came to the same conclusion earlier this week. A video posted on Wednesday by the outlet, which inspected damaged adapters sent in by viewers and done extensive testing and reporting on the issue, showed that the connectors had wear lines, implying that they hadn't been completely inserted into the slot. GamersNexus even says that some people seem to have missed a full connection by several millimeters. Its video shows that a loose connection could cause the plug to heat up dramatically, if it were plugged in poorly and tilted at an angle..... [A]n unnamed spokesperson for the company told GamersNexus on Friday that "any issues with the burned cable or GPU, regardless of cable or GPU, it will be processed" for a replacement. Thanks to long-time Slashdot reader fahrbot-bot for submitting the article.
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