Chicago Sues DoorDash, Grubhub For Allegedly Deceiving Customers
The City of Chicago filed two sweeping lawsuits against DoorDash and Grubhub for allegedly deceiving customers and using unfair business practices. From a report: The suits echo long-standing claims from restaurant owners that the platforms advertise delivery services for their businesses without their consent and conceal lower prices that restaurants offer directly to customers, outside of the platforms. The city also claims both platforms use a "bait-and-switch" method to attract customers with low delivery fees, only to charge additional ones when they are about to place their order. In separate statements, both DoorDash and Grubhub called the lawsuits "baseless." [...] In November, DoorDash stopped adding new restaurants that it doesn't have agreements with to its app. It also said it will remove restaurants that don't want to be listed within 48 hours of being notified.
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