Car Owners' New Gripe: Lousy Wireless Service
The biggest frustration among new car owners is that they can't get their car and smartphone to talk to one another, a new J.D. Power study finds. From a report: Consumers want their digital lives to follow them seamlessly in the car, which is why Apple CarPlay and Android Auto have become so popular. But if the wireless connection is glitchy, such features don't work, leaving car owners unhappy. "Owners are caught in the middle when vehicle and phone technologies don't properly connect," says Dave Sargent, vice president of automotive quality at J.D. Power. 1 in 4 problems cited by car buyers in the first 90 days of ownership involves infotainment, according to the J.D. Power 2021 Initial Quality Study (IQS), released Tuesday. For the first time in a decade, voice recognition is not the top problem; instead, it's Apple CarPlay/Android Auto connectivity, which worsened significantly, especially for those trying to connect wirelessly. About one-third of new cars now come with a built-in WiFi hub, which may or may not be compatible with a phone's operating system.
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