The Atlantic Urges Humankind to Fix the Social Web

Heading into the new year, the Atlantic's executive editor penned a scathing warning that vast social networks like Facebook "can harm society just by existing..." Even as Facebook has insisted that it is a value-neutral vessel for the material its users choose to publish, moderation is a lever the company has tried to pull again and again. But there aren't enough moderators speaking enough languages, working enough hours, to stop the biblical flood of shit that Facebook unleashes on the world, because 10 times out of 10, the algorithm is faster and more powerful than a person. At megascale, this algorithmically warped personalized informational environment is extraordinarily difficult to moderate in a meaningful way, and extraordinarily dangerous as a result... We're still in the infancy of this century's triple digital revolution of the internet, smartphones, and the social web, and we find ourselves in a dangerous and unstable informational environment, powerless to resist forces of manipulation and exploitation that we know are exerted on us but remain mostly invisible. The Doomsday Machine offers a lesson: We should not accept this current arrangement. No single machine should be able to control so many people... Anyone who is serious about mitigating the damage done to humankind by the social web should, of course, consider quitting Facebook and Instagram and Twitter and any other algorithmically distorted informational environments that manipulate people. But we need to adopt a broader view of what it will take to fix the brokenness of the social web. That will require challenging the logic of today's platforms — and first and foremost challenging the very concept of megascale as a way that humans gather. If megascale is what gives Facebook its power, and what makes it dangerous, collective action against the web as it is today is necessary for change. The web's existing logic tells us that social platforms are free in exchange for a feast of user data; that major networks are necessarily global and centralized; that moderators make the rules. None of that need be the case. We need people who dismantle these notions by building alternatives. And we need enough people to care about these other alternatives to break the spell of venture capital and mass attention that fuels megascale and creates fatalism about the web as it is now. I still believe the internet is good for humanity, but that's despite the social web, not because of it. We must also find ways to repair the aspects of our society and culture that the social web has badly damaged. This will require intellectual independence, respectful debate, and the same rebellious streak that helped establish Enlightenment values centuries ago. We may not be able to predict the future, but we do know how it is made: through flashes of rare and genuine invention, sustained by people's time and attention. Right now, too many people are allowing algorithms and tech giants to manipulate them, and reality is slipping from our grasp as a result. This century's Doomsday Machine is here, and humming along. It does not have to be this way.

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