Verizon Is Cancelling Home Internet Installations During the Pandemic

According to The Verge, Verizon is canceling scheduled appointments for internet installation and repairs, "[leaving] Fios subscribers without wired internet at a time when they're likely relying on it for work and to see friends and family during the COVID-19 pandemic." From the report: "We are minimizing our in-home installation work to critical needs to keep our employees and customers safe and to reduce the spread of COVID-19," Verizon says in a support document. "To reduce the spread of COVID-19 and keep our employees and customers safe, we are making every attempt to perform work without going into homes or small businesses and are limiting in-home installs to medical emergencies and critical installations," Verizon tells The Verge in a statement. Self-install options are also available for "qualified service orders," the company added. However, Verizon actually changed the language in the support document sometime on Tuesday morning, according to Business Insider. Previously, the site said that "our technicians will not be able to enter your home or business to install new services or to do repair work." Here is the previous language, from a version of the page archived on Monday: "As a result of COVID-19, we are taking precautions to keep our employees and customers safe. At this time, our technicians will not be able to enter your home or business to install new services or to do repair work. Qualified orders will be provided self-install options, or you may proceed with placing an order for a technician-required installation and it will be held for future appointment priority. You will receive notification to select an installation date when we resume operations."

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