Tesla Remotely Disables Autopilot On Used Model S After It Was Sold

little1973 shares a report from The Verge: Tesla has remotely disabled driver assistance features on a used Model S after it was sold to a customer. The company now claims that the owner of the car, who purchased it from a third-party dealer -- a dealer who bought it at an auction held by Tesla itself -- "did not pay" for the features and therefore is not eligible to use them. The features were enabled when the dealer bought the car, and they were advertised as part of the package when the car was sold to its owner. The owner in question, who Jalopnik refers to as Alec, purchased the car last December. The dealer bought the car a month earlier from a Tesla auction, with both "Enhanced Autopilot" and "Full Self Driving Mode" features intact, according to Jalopnik, which reviewed documents related to the car's ownership and sale. The dealer then listed the Model S, advertising both features. However, unbeknownst to the dealer, Tesla had independently conducted a software "audit" of the car after selling it, and disabled those features in a December update. The end result: when Alec picked up the car on December 20th, he did not have access to all its advertised features. Here's what a Tesla customer support representative told Alec: "Tesla has recent identified instances of customers being incorrectly configured for Autopilot versions that they did not pay for. Since, there was an audit done to correct these instances. Your vehicle is one of the vehicles that was incorrectly configured for Autopilot. We looked back at your purchase history and unfortunately Full-Self Driving was not a feature that you had paid for. We apologize for the confusion. If you are still interested in having those additional features we can begin the process to purchase the upgrade." The report notes that the value of the self-driving features comes out to about $8,000.

Read more of this story at Slashdot.



from Slashdot https://ift.tt/2veg62i

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